Hrd Needs Analysis: Salon Receptionist Training Program Essay

1) Identified Need a) The homework program is a reaction to a felt need within Avatal beauty parlor. Because the receptionists and the subscriber line as a whole musical note that the operations at Avatal need to improve in order to meet the needs of our clientele, the business needs to reestablish proper breeding and operation methods. The desire is to improve efficiency and accuracy, as the stave is currently lacking in this area. b) Instruction can single extend problems related to lack of palpate, deficiency of skill, and attitude.i) The need identified is proper preparedness in Salon Iris packet used by the receptionists to march on knowledge on the different tasks it is able to pursue, step-by-step instruction on how to accurately use the package in various scenarios, and to eliminate the errors brought to charge by clients. c) Avatal Salon, to view in a business perspective, is at riskiness when any problems concerning booking particular dates or lack of remind er c whollys are do because it is crucial that appointments are accurate to keep the hit salon in business.d) Currently, I cede identified a need for software schooling, as the salon has received two to six complaints, weekly, each based on individual instances of inaccurate booking and pricing issues from clients. These complaints take for arisen as a final result of operational errors receptionists go for made mistakes in properly booking clients as well as failing to confirm appropriate appointment seasons. When an appointment is improperly scheduled, clients are receiving confirmation phone call(a)s informing them of the times they should have been scheduled for as opposed to the time reflected in the stylists appointment book. These issues need to be intercommunicate, and can be solved easy by proper use of Salon Iris software.2) Applicability of engineering sciencee) Most tomentum cerebri salons have traditionally operated with surface the need for technology. Mo dern trends, however, have plyed salon-based software to create a more efficient and seamless survive for both clients and salon employees. f) Current use of the Salon Iris software available to Avatal provides to dozens of different actions that are beneficial to the business when the persons victimisation it are properly educated. 3) Providing a Competitive Advantageg) In the beauty industry, competition is constantly increasing. With countless salons in the area providing similar service, it is a smooth operational system that allows Avatal to thrive and meet the needs of their clients. ii) Losing business to the competition is a struggle every salon faces, all measures should be taken to not only keep all clients around, but in addition to keep them satisfied.iii) Every haircut, color application, eyebrow wax, and so on all contribute to the success of the business and just one mistake in an appointment can throw off the rest of the appointments for that particular hair styl ist on the given date. iv) Furthermore, the salon software allows Avatal to track the positiveness of the business by tracking the success of promotions, calculating the income from various services and product sales, and providing useful benchmarks for salon staff. 4) Utility of Formal Training computer programmeh) Implementing a reproduction program when the salon is closed allows for formal instruction, an probability to provide feedback, highlights the major areas of concern, eliminates the pressure of making mistakes with clients loyalty at stake, and as well lets even the employees with a bit more experience to gain knowledge beyond what they already know. i) Many receptionists have expressed feelings of being undertrained as a result of their own assessment as well as feedback from the clientele. j) Receptionists expressed feelings of incompetency to perform in their berth because of the lack of readying provided once the problem was brought to the owners attention.v) The meeting of new hires was trained on-the-job for only a short time with only brief knowledge and skills pertaining to the software that a more experienced receptionists offered during training. k) All eight receptionists currently utilise by Avatal Salon go out be mandated to participate in the training program. vi) Observing the learners and collecting data throughout the training program when all learners are being analyzed, rather than just the newly hired persons, will provide Avatal Salon with accurate data to prioritize the objectives being addressed by instruction as well as getting the group of learners to work together as a team. Furthermore, a uniform training program will allow the same accurate information to be communicated to all employees at one time, as opposed to on a case-by-case basis.l) Appropriate instruction will resolve the problem face up by Avatal Salon for the present time and also future training programs. vii) Instruction is intended to provide eac h learner with the knowledge, skills, and abilities to perform this position competently. viii) Instruction given in lecture, group discussion, and group role-play forms is intended to allow the group of learners to address the need for improvement and provide prioritization skills to carry out tasks in a time wise and orderly fashion. 5) Instructional Goalsm) Avatal Salon has targeted three areas that will be greatly served by instituting this new training program ix) First, the training program will allow for current mistakes to be corrected. All receptionists will learn the importance of scheduling clients with the stylist they have requested. x) Next, the receptionists will be trained on accurate time scheduling.This refers to the continuance of each appointment if one appointment is scheduled for less time than is required for that specific service, every other appointment for that day will be affected. xi) Finally, the training program will go to the overall experience of cl ients. By cutting waiting time and inaccurate booking, clients will feel comfortable and confident when making their appointments, and this will help the salons client retention rate and success of referrals.